Terms of Service

These terms govern the relationship between ALMA DIGITAL FOOD SEARCH, S.L. (hereinafter "Llegando Al Mundo", "we") and the businesses that engage our services (hereinafter, "the Client"). The individual contract signed with each Client prevails over these terms where they differ.

1. Services we provide

Llegando Al Mundo is a digital marketing agency specialising in the hospitality sector. Depending on what is contracted in each case, our services include:

• Design, development, publication and maintenance of websites.
• Optimisation and ongoing management of the Google Business Profile.
• Implementation of a booking system and a digital menu with QR codes.
• Management of social media profiles and content creation.
• Photography and video production at the Client's premises.
• Management of digital advertising campaigns.

2. Access to the Client's accounts

2.1. Google Business Profile

The Client grants us access as an administrator or manager of their Google Business Profile. This access:

• Is granted by the owner from their Google account and can be revoked at any time from there, without needing to notify us in advance.
• Is used solely for the contracted tasks: publishing posts, uploading photographs and video, keeping business information up to date, replying to reviews and reviewing metrics.
• Never transfers ownership of the profile, which remains the Client's at all times.

When the relationship ends, we revoke our access and the Client retains their profile, their content and their history in full.

2.2. Social media and other platforms

The same principle applies: delegated access, revocable and limited to what has been contracted. The accounts remain the Client's property throughout.

3. The Client's obligations

• To provide truthful, complete and up-to-date information about their business, and to inform us of relevant changes (opening hours, menu, closures, public holidays).
• To warrant that they hold the necessary rights over any material they give us for publication.
• To be the legitimate owner of the business whose profile they ask us to manage, or to hold the authorisation of whoever is.
• Not to ask us for practices that breach Google's or the social platforms' policies — in particular the publication of fake reviews, the manipulation of ratings, or the publication of misleading information.

We reserve the right to refuse or discontinue any engagement that breaches the above, without this giving rise to any right to compensation.

4. Pricing, invoicing and term

The specific commercial terms — amounts, charging model, frequency and duration — are agreed in writing with each Client in their individual contract before the service begins. Prices are stated excluding VAT unless otherwise indicated, and the applicable rate is added.

Unless otherwise agreed, the relationship is of indefinite duration and either party may terminate it by giving written notice of 30 days. Termination does not affect amounts already accrued.

5. Ownership of materials

Once the corresponding amounts have been paid, the Client acquires the rights to use the photographs, video, copy and designs produced specifically for them. We reserve the right to display that work in our portfolio and on our channels, unless the Client instructs us otherwise in writing.

The software, internal tools and methodologies we use to deliver the service remain our property.

6. Results

We work honestly and with the means available to us, but we cannot guarantee specific results — Google rankings, number of bookings, social reach — because they depend on factors outside our control, including third-party algorithms and policies, which change without notice. Any projection we share is an estimate, never a contractual commitment.

7. Limitation of liability

Our liability towards the Client is limited, to the extent permitted by law, to the amount invoiced in the three months preceding the event giving rise to it. We are not liable for indirect damages, loss of profit or loss of business opportunity.

We are not liable for suspensions, penalties or changes imposed by Google or any other platform on the Client's accounts, where these do not result from negligence on our part.

8. Confidentiality and data protection

We treat all Client information we access as confidential. The processing of personal data is governed by our Privacy Policy and, where we act as a data processor, by the corresponding data processing agreement signed with the Client.

9. Changes

We may update these terms. Where a change substantially affects an active Client, we will notify them by email with reasonable notice.

10. Governing law

These terms are governed by Spanish law. For any dispute, the parties submit to the courts of Barcelona, Spain.